This Privacy Policy explains how Shandong Sanyi Environmental Protection Equipment Co., Ltd. ("SunYi Forklift", "we", "us" or "our") handles information collected through sunyiforklift.com.
1. Information we collect
When you submit an inquiry or contact us, we may collect your name, company name, country, work email, phone or WhatsApp number, product requirements, project details, and any files or messages you choose to send.
We may also receive limited technical information when you visit the website, such as device and browser type, pages visited, approximate location based on IP address, and referral source. This information is used to operate and improve the website.
2. How we use information
We use the information to respond to your inquiry, prepare technical recommendations or quotations, verify configuration compatibility, communicate about an existing project, improve our website and services, and meet legal or security obligations.
We do not sell your personal information.
3. WhatsApp and third-party services
If you click a WhatsApp link, your communication is handled by WhatsApp and subject to its own privacy policy. Our website may also rely on hosting, security, analytics or communication providers that process limited information only as needed to provide their services.
4. Sharing information
We may share relevant project information with our employees, authorised representatives, manufacturing partners or service providers when necessary to answer your request, prepare a solution, arrange delivery, or meet legal requirements. We require recipients to handle the information appropriately for that purpose.
5. Data retention and security
We retain inquiry and project information for as long as reasonably necessary for business communication, quotations, order support, record keeping or legal obligations. We use reasonable organisational and technical measures to protect information, but no online transmission or storage method can be guaranteed completely secure.
6. Your choices
You may ask us to access, correct, update or delete the personal information you have provided, subject to applicable law and legitimate business or legal record-keeping needs. You may also opt out of non-essential marketing communication at any time.
7. International transfers
SunYi Forklift operates from China and serves international business customers. Information may be processed in China or in locations where our service providers operate, as required to handle your request.
8. Changes to this policy
We may update this policy when our website, services or legal obligations change. The latest version will always be posted on this page with an updated date.
9. Contact us
For privacy questions or requests, contact us through our contact page or WhatsApp at +86 188 8833 3393.